An AI-powered Customer Risk Radar for Customer Success teams — it surfaces which accounts are healthy, need attention, or are at high risk, and tells you why, so you can act before churn. Includes an overview dashboard, Customer 360 profiles, explainable risk scoring, ticket intelligence, an action center with suggested outreach, and a Chrome extension that overlays risk scores directly onto your ticketing app or CRM.
Health scores exist in most CS tools, but when a CSM can't see why an account dropped from green to red, they either ignore the score or spend as much time investigating it as they would have without one. I wanted risk scoring that shows its work.
An overview dashboard and Customer 360 profiles sort every account into a clear status, backed by the signals behind it, not a single opaque number.
Risk scores are broken down into the usage drops, ticket patterns and champion activity that produced them — so a CSM can see why, not just what.
An action center suggests next steps directly from the risk breakdown, and a Chrome extension overlays the score onto your ticketing app or CRM — no extra tab required.
PULSE is built and live — the dashboard, Customer 360 profiles, explainable scoring and action center all work end to end in the prototype below.