Product Manager · Bengaluru, India

Divya Kumar

9+ years turning customer signal into shipped product — onboarding, retention and monetization for SaaS. Currently deep in AI‑first product management, with twenty-two self‑directed case studies covering growth strategy, churn, UX audits, AI prototyping and 0‑to‑1 design across consumer and B2B products.

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9+
Years in SaaS product & CS
22
Case studies, this portfolio
35%
Churn cut at Zoho (22%→14.3%)
$1.1M
Revenue retained

Case studies

Twenty-two independent product problems, each carried end to end — research, strategy, prioritization and a tangible artifact (PRD, prototype or growth plan).

LinkedIn Interactive prototype

LinkedIn Job Search — UX Design Audit

Heuristic-evaluated the post-Easy-Apply job search flow, ranked 8 usability issues by severity, and shipped a working redesign prototype.

Heuristic evaluationRedesignPrioritization matrix
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Uber Interactive prototype

Uber — FindMyRide Spot

78% of surveyed Chennai riders switched to Ola/Rapido over pickup confusion. Market sizing, a live user survey, interviews and a tested prototype.

TAM/SAM/SOMUser surveyUser interviews
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Zomato

Zomato — CY2026 Retention Strategy

An OKR-led plan to raise 30-day repeat orders from 40% to 62%, built on a 7-stage funnel teardown and 4 paired user cohorts.

OKRsFunnel teardownCohort analysis
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Zepto

Zepto — Smart Savings Framing

70% of users stop adding to cart purely from spending anxiety. Reframed "spend more" as "spend smarter" to move AOV +8–15%.

Survey researchRICEPRD
View case study →
X

Twitter / X — AARRR Growth Strategy

Mapped the full funnel end to end and prioritized five growth epics by RICE — led by a 2,000-point onboarding fix.

AARRRRICE prioritizationGrowth epics
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EduTribe

EduTribe — Recommendation System

A privacy-first learning recommendation engine for 3 personas — staged consent before behavioural tracking, by design.

System design15 user storiesPrivacy by design
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VitaFit

VitaFit — StayFit+ Initiative

D7 retention fell 34% YoY. A gamification + community-challenges PRD projected to lift D30 retention 25% in 90 days.

PRDGamificationPhased rollout
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Uber Eats

Uber Eats — Group Order Adoption

A Jobs-to-be-Done teardown of why Group Order never became the default for shared meals — and 15 changes to fix it.

JTBDFirst-principlesQualitative research
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Repify Interactive prototype

Repify — AI-Powered Fitness Companion

A gentle, beginner-friendly AI gym companion that builds adaptive 4-week plans around your energy, cycle, travel and festivals — no jargon, no guilt.

0-to-1 AI productAdaptive UXPrompt engineering
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ProductPilot Interactive prototype

ProductPilot — AI Product Thinking & PRD Workspace

A nine-step AI workspace that turns a raw idea into an evidence-backed PRD — discovery, gap-resolution and cross-functional handoff in one flow.

Workflow designPRD architecturePrompt engineering
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ApplyFlow Interactive prototype

ApplyFlow — AI Job-Search Command Center

An AI-powered job-search command center built for PM roles — tracks applications, discovers relevant openings, scores fit against my profile, and manages follow-ups in one dashboard.

Job trackingFit scoringBuilt with Lovable
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ECHO Interactive prototype

ECHO — Customer Signal Intelligence

An AI-powered Customer Signal Intelligence platform that turns scattered customer noise — tickets, reviews, calls — into the handful of signals that actually matter.

Signal clustering0-to-1 AI productBuilt with Lovable
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BEACON Interactive prototype

BEACON — AI Customer Success Copilot

An AI-powered Customer Success command center for CSMs — reads risk score, usage drops, tickets and champion activity, then guides you from understanding to outreach.

CS workflowRisk-to-actionBuilt with Lovable
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PULSE Interactive prototype

PULSE — AI Customer Risk Radar

An AI Customer Risk Radar that shows which accounts are healthy, need attention, or are at risk — and why — with a Chrome extension that overlays scores onto your CRM.

Explainable risk scoringChrome extensionBuilt with Lovable
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Park Pal Interactive prototype

Park Pal — Nearby Parking-Slot Finder

A location-based tool that finds available parking close to your destination in real time — elevated from an AI concept sketch into its own live app.

Mobility0-to-1 AI productBuilt with Lovable
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HopSafe Interactive prototype

HopSafe — School Cab Safety

A school cab service parents run from their phone — verified drivers, live GPS tracking, recurring term schedules, SOS alerts and one monthly bill.

Child safety0-to-1 AI productBuilt with Lovable
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VoltNest Interactive prototype

VoltNest — EV Charging-Slot Finder

An EV charging-slot finder — real-time availability, distance, speed and price, with the ability to reserve a slot before you arrive.

Mobility0-to-1 AI productBuilt with Lovable
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SpeakEasy Interactive prototype

SpeakEasy Order — Voice-Guided Food Ordering

A voice-first ordering flow for elderly and low-vision users — replacing small text and multi-step taps with a guided, spoken interaction confirmed aloud.

Accessibility0-to-1 AI productBuilt with Lovable
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Health Nudge Interactive prototype

Health Nudge — Check-Up Reminder Assistant

A lightweight workflow that sequences health check-up reminders around how people actually forget appointments, with a real confirm-or-snooze next step.

Wellness0-to-1 AI productBuilt with Lovable
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Meal Planner Interactive prototype

Family Meal Planner — Weekly Menu & Grocery Assistant

Turns "what's for dinner" into an auto-generated week of meals and a ready-to-shop grocery list, instead of a nightly decision made from scratch.

Home life0-to-1 AI productBuilt with Lovable
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PackWise Interactive prototype

PackWise — AI Packing Assistant

A weather-aware AI packing assistant — tell it your destination and trip mood, and it builds a personalized packing checklist around the local forecast.

Weather-aware0-to-1 AI productBuilt with Lovable
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GiftMind Interactive prototype

GiftMind — Never Forget a Gift Again

A personal gifting memory that tracks every occasion, past gift and idea — so nothing repeats and nothing slips — then suggests personalized gift ideas and boutique stores to buy from.

Gift trackingPersonalized suggestionsBuilt with Lovable
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Experience

Nine plus years across product-adjacent and product-facing roles, with a consistent thread: turn customer signal into shipped, measured outcomes.

Apr 2024 – Aug 2025

Chargebee — Senior Solution Engineer

  • Translated recurring customer feedback into clustered, AI-assisted insights that directly shaped roadmap prioritization for Product Management.
  • Wrote user stories and acceptance criteria from customer-reported epics so Engineering shipped fixes aligned to validated need.
  • Defined adoption, activation and retention success metrics and validated API/integration behavior via Postman.
Sep 2017 – Feb 2024

Zoho Corporation — Team Lead, Customer Support

  • Shipped a 0→1 Onboarding Module after analyzing drop-off patterns — 82% improvement in onboarding completion.
  • Validated and co-designed "Jumpstart," a monetized tiered onboarding program — 18% incremental revenue, 30% faster time-to-value.
  • Designed a Quarterly Retention Program (QBRs + AI-assisted churn scoring) — 35% churn reduction (22%→14.3%), $1.1M revenue retained.
  • Led a 10-person team — 17-point drop in attrition (25%→8%) and six promotions in 12 months.
Jul 2014 – Mar 2016

Cognizant Technology Solutions — Programmer Analyst

  • Delivered application support and resolved production issues across cross-functional teams.
  • Gathered functional requirements and configured GL account determination, warehouses and cost centers.

Education

  • B.Tech, Information TechnologyAnna University, 2014

Certifications

  • AI-First Product ManagementAirtribe, 2026
  • ChatGPT Prompt Engineering for DevelopersDeepLearning.AI & OpenAI
  • Agile Project ManagementGoogle
  • Jira FundamentalsAtlassian University
  • Product Analytics Micro-CertificationMixpanel × Product School

Core competencies

Jobs-to-be-DoneFirst-Principles ThinkingTAM/SAM/SOM RICE · Kano · MoSCoWOKRs & KPIsPRD / BRD Writing AARRR & North Star MetricsCohort & Funnel AnalysisA/B Testing Design ThinkingUsability Heuristics & CIRCLESAgile / Scrum Stakeholder ManagementAmplitude · Mixpanel · HotjarFigma · Miro · Jira